Terms & Conditions

Effective July 1, 2025

In these terms and conditions “we” “us” or “our” mean Wander and Welcome, LLC and form the basis of your contract. 

Before working with, using the services of, or booking through Wander and Welcome, LLC please read the following:

Wander and Welcome, LLC offers small group tours including but not limited to planning and building of trip itinerary, destination research, client research as it pertains to travel, routing, negotiating, etc. Wander and Welcome, LLC is not a travel agency and cannot book flights or issue airline tickets.

Once you have confirmed with your desire to join a tour we will proceed to request you submit a traveler intake form, take payment and issue you with a booking confirmation. Please check that all names are the same as the relevant passport, that dates and timings and all other elements of your trip are correct. Where this is not done and there is an unreasonable delay in notifying any discrepancies in the confirmed arrangements, you will be responsible for any additional charges that may arise as a result of alterations that have to be made to the booking.

A binding contract between us and you (the lead name on the booking) is only formed when we issue you with our booking confirmation after having received a payment from you, cleared funds, of either the required deposit or the full price of your trip (depending on when the booking is made relative to the intended departure date). By making the booking you accept that you have the authority to bind all members of your party to these terms and conditions of booking and you take responsibility as the lead name on the booking to make payment and to receive documentation on behalf of your party.

PRICE AND PAYMENT

We reserve the right to alter the prices at any time before your booking is confirmed. You will be advised of the current price before your booking is confirmed. Pricing is displayed in US dollars and includes all taxes.Prices are displayed in USD based on daily currency exchange rates, current at the time of quotation. Due to currency fluctuation and other factors beyond our control, tour prices may change without notice at any time. Price changes are not retroactive and tour participants who have already registered for a tour will not be affected by any price changes. 

Services and/or bookings may be prepaid on your behalf and cannot be changed once payment is applied. Wander and Welcome, LLC may charge part of the trip cost through our merchant services, and another part directly to the supplier/vendor depending on what Wander and Welcome, LLC has negotiated with the supplier/vendor and/or how the bookings are packaged.

There is no price reduction for participants arriving late or leaving a tour early. Single supplements are available on a limited basis at additional cost. The actual cost of a single supplement for each tour is listed on the overview page for each tour.  A single supplement is not meant to penalize solo travelers but reflects the actual cost difference when splitting the cost of a room since the two participants are sharing the cost vs. a single traveler paying the entire cost of the room themselves.  In the case of computer or human billing error we reserve the right to re-invoice tour participants with correct billing. 

Please note that all payments taken on debit or credit card will be taken in USD.  If you are a customer whose payment card is not denominated in USD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

INCLUDED IN TOUR PRICE

  • All accommodations from the start to end date of the tour. Specific hotels for each tour are listed on each tour’s itineraries. Wander and Welcome, LLC reserves the right to substitute accommodations of similar standard when necessary.

  • All transportation in vans, shuttles, buses, or local public transportation (i.e. metro/subway), depending on the size of the group, is included during group activities as per itinerary.

  • All meals are listed in the itinerary. “B” Breakfast, “L” Lunch, “D” Dinner. 

  • All included group activities, side excursions, entrance fees, and admissions, as per itinerary.

  • Gratuities for the chauffeur, restaurant, and hotel portage.

  • Wander and Welcome, LLC will be with the group on all planned activities and available 24/7.

Note: The itinerary is descriptive, not definitive, and is subject to change. There also may be modifications due to weather, restoration works taking place at historic sites, and availability of local activities and guides.

NOT INCLUDED IN TOUR PRICE

  • Airfares and airport taxes (unless otherwise noted) and other transportation to and from tour location.

  • Personal charges such as laundry charges, telephone calls, wifi, room service charges, mini-bar charges, all items of personal nature.

  • Travel, accident, baggage, health, or life insurance.

  • Private excursions, and recreational activities not mentioned in the itinerary.

  • Optional activities.

  • Passport and/or visa charges when applicable.

ADDITIONAL EXPENSES INCURRED AS A RESULT OF DELAY, CHANGE OF SCHEDULES, ILLNESS, WEATHER, STRIKES, HOSTILITIES, QUARANTINE, GOVERNMENT REQUISITION OF HOTEL SPACE, OR ANY OTHER REASONS BEYOND THE CONTROL OF Wander and Welcome, LLC, SHALL BE BORNE BY THE PARTICIPANT.

BAGGAGE

We recommend that tour participants bring one bag/suitcase per person, plus a small carry-on bag. Due to a limited shuttle/coach capacity, we request that only one bag per person be carried on the coach. Baggage is carried at owner’s risk and baggage insurance is strongly recommended. 

HEALTH

This trip includes a lot of walking, including walking on uneven ground, stairs, some hiking, and standing while sightseeing. All tour participants should be able to walk several miles a day on uneven surfaces, including steps. If you have any concerns regarding your physical ability to participate in the tour, we strongly recommend that you consult your doctor or physician before signing up for a trip. Any pre-existing physical, mental, or emotional disability that may require attention or treatment must be reported in writing prior to the beginning of a tour. The group’s itinerary cannot be adjusted for people who are not able to keep up with the rest of the group. 

If you or any member of your party have any disability, reduced mobility or medical condition, it is extremely important that you tell us before you book in order that we can ensure that the travel experience you are interested in is appropriate to and safe for your needs and make the necessary arrangements to make your experience go safely and smoothly. All health and mobility information will only be used in order to advise you in relation to your booking and for passing to suppliers of your travel experience in accordance with our Privacy Policy.

Smokers may smoke only outdoors and away from the group and never in hotel rooms or during group meals or activities. 

TRAVEL INSURANCE

When booking with Wander and Welcome, LLC, we strongly encourage and highly recommend the purchase of comprehensive travel protection to cover possible additional costs (lost airline tickets, loss of luggage, trip delay, illness, medical evacuation, etc.) We recommend purchasing “cancel for any reason” insurance.

If you choose not to or fail to purchase travel insurance, you are fully responsible for any costs related to the cancellation or delay of your trip. Refunds are not possible for any reason, so please protect your travel investment with travel insurance. Comprehensive travel insurance benefits may include trip cancellation, interruption, travel delay, lost baggage, worldwide health & medical coverage, emergency medical evacuation, hurricane protection, and more. 

Wander and Welcome, LLC assumes no liability for the safety of any tour participant while in transit or during the tour. Wander and Welcome, LLC is not responsible or liable for loss, damage, or theft of luggage or personal injury, accidents, or illness while on tour nor for any type of trip interruption. Wander and Welcome, LLC requires travelers who choose not to purchase travel insurance to send us a statement in writing stating this choice.

TRAVEL DOCUMENTS: PASSPORTS AND VISAS

We will provide you with general information relating to passport and health formalities relevant to US citizens of the destinations included in your trip. Most countries now require passports to be valid for at least 6 months after your return. Ultimately, it is your responsibility to ensure that you and your party will be able to obtain, and will be in possession of, all necessary travel documents/visas in advance of travel. We will not accept liability if you or any member of your party is refused entry onto any transport or into any country due to failure on your/their part to carry correct documentation or to comply with relevant health formalities.

CHANGE OF ITINERARY

While we endeavor to operate all trips as described in the itinerary, Wander and Welcome, LLC reserves the right to make date, route and hotel modifications as necessary due to circumstances beyond our control. Some of these circumstances may include but are not limited to: local or national holidays, museum or site closures, illness of a local guide/chef/site owner, weather, strikes.

WAIVER OF RESPONSIBILITY

Wander and Welcome, LLC and representatives will take no responsibility or liability for: 1. injury, loss, or damage to persons or property, including luggage. 2. additional expenses resulting from changes in exchange rates, tariffs, or schedule. 3. the act or default of any company or person engaged in conveying the tour participants, or in carrying out the arrangements of the tour, or otherwise. 4. additional expenses incurred or due to sudden sickness, weather conditions, strikes, or other causes or acts of God. 5. losses due to cancellations.

INTERNATIONAL AIR TRAVEL

Participants are responsible for their own travel arrangements to and from the tour location. Wander and Welcome, LLC is available to advise tour participants in choosing the best arrival and departure airports and routing. 

TOUR PAYMENTS

In all cases, in order to make a booking, a deposit is required. All deposits and tour payments must be made in US dollars and are subject to a processing fee of 3% of the total amount paid with the credit card. 

The balance payment is due a minimum of 90 days in advance of the intended departure date. If the booking is made less than 90 days before departure, the full price of the trip will be payable on booking. Your booking confirmation will advise the balance payment due date. If, following the payment of a deposit at the time of booking, any balance remains unpaid within 8 weeks of the intended departure date, we reserve the right not to issue travel documentation and treat your booking as canceled.

Payments must be made in the currency of the invoice and you will be responsible for any bank charges that may be incurred. Payments can be made by bank transfer, debit or credit card. In all cases, a booking will not be confirmed until we are in receipt of cleared funds. 

Deposit Requirement 

A NONREFUNDABLE deposit of $600.00 is required at the time of booking to confirm your spot. Deposits can be paid by using the PayPal payment link sent to the email you provided in your sign up form. No reservation is considered confirmed until the deposit is received by Wander and Welcome, LLC and the funds cleared by the bank. Each participant must pay a deposit.

Payment Plan

Within two weeks of your official sign-up date, you will be sent an email (the email address provided by you) with your trip balance along with payment plan options. You will be given three options as to how many payments you would like for the tour in either one, two, three, payments. A date will be listed requesting you to respond to the email and notify us of your option. After the date passes, (2) attempts to contact you over 30 days will be made. If after this time there is no response for these attempts, you will forfeit your deposit and your spot will be released. 

Please check your email is correct when you sign up and that you check your junk mail if you don’t hear from us within 48 hours of reserving your spot.

Final Payment

The final balance of your payment is due no less than 90 days before the start of the tour, unless otherwise confirmed. If a tour participant registers after the final balance is due, the entire amount is due within 8 days of registration. Price is subject to change without notice due to currency fluctuations but is locked in once your deposit is paid.

Surcharges, Taxes and Currency Rate

Tours are priced and advertised inclusive of applicable taxes. Wander and Welcome, LLC will not increase the price of your Tour after you have paid in full. Prior to this time, Wander and Welcome, LLC reserves the right to increase the price of confirmed tours solely to allow for increases that are a direct consequence of changes in: 

(a) The price of the carriage of passengers resulting from the cost of fuel or other power sources; 

(b) The level of taxes or fees applicable to the tour imposed by third parties not directly involved in the performance of the tour, including tourist taxes, city taxes, and port taxes.

(c) The exchange rates relevant to the package. 

You will be charged for the amount of any increase in accordance with this clause. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. 

There will be no change made to the price of your confirmed tour within 20 days of your departure.

AMENDMENT AND CANCELLATION BY YOU

In the unfortunate event that you must cancel your reservation, the tour payments are not refundable. Cancellation fees apply regardless of the reason for a cancellation. We strongly recommend travel insurance that includes trip cancellation coverage to protect against financial loss due to certain cancellations and other trip interruptions. You can purchase travel insurance online at safetywing, chubb, allianz travel insurance, travelguard or other insurance companies of your choice. 

Any cancellation or amendment request must be sent to us in writing by email to faithmorin29@gmail.com and will not take effect until received by us. 

(a) Amendment: If after our booking confirmation has been issued, you wish to change your travel arrangements in any way, we will do our best to assist you in amending your arrangements after booking, but we cannot guarantee that this will always be possible. Any request for changes must be in writing from the person who made the booking. You may be asked to pay an administration charge of $50 in addition to the costs we incur in making those amendments. If we are unable to make the amendments and you decide to cancel, we may require you to pay us cancellation charges.

(b) Cancellation: You, or any member of your party, may cancel your travel arrangements at any time before the start of the trip. The cancellation will take effect from the date that we receive written notification of cancellation from you. We will accept notification of cancellation by email, on the understanding that you agree and accept that where you are shown as the sender of the email, we will be entitled to assume that such email has been sent by you. Cancellations may incur cancellation charges depending on how much notice you give us before the departure date. No refunds will be given. 

Cancellation charges represent our reasonable costs of terminating your contract based on the time of termination of the contract before the start of the tour.

Please note that if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim some or all of the cancellation charges. Please speak to your insurance provider.

TOUR COMMUNICATION

IMPORTANT: The main form of communication will be through the email address YOU PROVIDE. It is your responsibility to read through all communication sent to you via the email address you provide Wander and Welcome, LLC. Please check your spam/junk folder to ensure you are receiving emails. 

Failure to respond to emails regarding payment schedules and due dates after three attempts to contact you will be considered a cancellation. After three attempts to set up a payment schedule and collect payment - with no response - an official email from Wander and Welcome, LLC will be sent to you within 24 hours canceling you from the tour. All payments are non-refundable.

TOUR CANCELLATION

Wander and Welcome, LLC will do all within power to never cancel a tour, however, it may occasionally become necessary due to insufficient registrations, terrorism, natural disasters, political instability, global pandemics, or other external events. If a tour is canceled due to low enrollment, you will be notified at least 60 days before the start of the tour and your entire payment will be refunded to you within twenty business days after the tour cancellation. If the tour is canceled due to external events outside our reasonable control, refunds will be less than any unrecoverable cost. These costs will vary depending on the nature of the situation causing the cancellation and the number of days before the start of the tour. Wander and Welcome, LLC will not be responsible for any incidental expenses that you may have incurred as a result of your booking including, but not limited to, airfare, visas, vaccinations, travel insurance, passport fees, supplies, etc. If a tour is canceled due to a natural disaster, strike, or other event outside our control, we cannot guarantee the 60-day notice, but guarantee you will receive notice as quickly as possible.

PHOTOGRAPHS

When participating in a trip, the participant is consenting to us using images of you taken during the tour for marketing and promotional purposes in any medium we choose. You grant Wander and Welcome, LLC a perpetual, royalty-free, worldwide license to use such images for publicity and promotional purposes.

LEAVING THE TOUR

Wander and Welcome, LLC reserves the right to accept, decline, or retain any person as a tour participant in the tour at any time without liability and without any obligation to pay a refund or any other amount whatsoever. Wander and Welcome, LLC and representatives take no responsibility or liability for any participant who leaves the tour prior to its conclusion or for any activity undertaken by any participant that is not included on the tour itinerary. There will be no discounts or refunds for any tour participant who temporarily leaves the tour and then returns to the tour later.

SPECIAL REQUESTS

Should the tour participant have special dietary requirements or room requests, Wander and Welcome, LLC will do everything possible to deliver such requests, provided we receive the request at the time of booking, however, we cannot guarantee all requests.

 Payment of deposit or full payment shall be deemed as consent by the tour participant to the above Terms and Conditions.

PERSONAL RESPONSIBILITY

I am entirely responsible for my own personal safety, health, and mental, physical, emotional, and general well-being during and after the tour. I release Wander and Welcome, LLC and representatives and any of their employees, assistants, and affiliates of any liability for any injuries or damages mentally or physically I or any of my family members might incur during or after the tour. I understand that no health insurance or travel insurance will be provided by the Tour Organizers, and, if I wish to be insured, I must do this myself.